Every resident. Every location. One platform.
Cities manage more resident interactions than any other organization in their community. MuniRes starts where the burden is greatest — utility management — and is built to grow with your city from there.
Platform Architecture
Built around your customers — not just their addresses.
A customer might have one service address, or they might manage a dozen properties. A parks and rec participant might have no utility account at all. MuniRes handles all of it without forcing every interaction into the same mold.
Customers and locations are separate records that connect to each other. Some modules are tied to an address — utility management, permits. Others are purely about the person — parks registration, facility reservations. Either way, it all lives in one place.
Read meters your way. Modernize when you're ready.
MuniRes works alongside your existing meter hardware and manual read workflows — no rip-and-replace required. When you're ready to move to real-time AMI data, the platform is already built for it.
- Hardware-agnostic — works with your existing metering equipment today
- Real-time AMI support ready when you decide to modernize
- Automatic exception flagging for anomalous or missing reads
- Data flows directly into utility management — no manual entry
Proven workflows. Zero complexity on your team.
The Valiflo team runs utility management on your behalf — expert people backed by proven workflows built from decades of real-world operations experience. You review and approve before anything goes out.
- We handle the full billing cycle end-to-end on your behalf
- Billing report approval workflow — you have final sign-off
- Flexible rate structures for any methodology your city uses
- Automated email, SMS, and physical mail delivery
- Payment processing via ACH and credit card, including autopay
847 bills will be delivered via email, SMS, and mail
True Partnership
Not outsourced. Not DIY.
True partnership.
Valiflo builds and operates the workflow with you. You stay informed and in control — we carry the complexity your team shouldn't have to manage.
- Meter read collection and exception handling
- Rate structure configuration and calculation
- Invoice generation and delivery — email or mail
- Payment processing via ACH and credit card
- Resident portal and usage alerts
- Proactive leak and anomaly detection
- 1Approve the billing report before anything goes out
- 2Act on alerts to protect your infrastructure
- 3Stay informed with real-time dashboards
"We built MuniRes for cities that do things the right way. You'll always know what's happening, and you'll always have the final say."
Give residents the transparency they deserve.
Residents see the same relevant account data as the utility office — usage history, current charges, and payment options — all in one place. Fewer calls to your office. Happier residents.
- Full visibility into usage history and current billing details
- Autopay enrollment via credit card or ACH bank transfer
- eBill sign-up via email or SMS
- Automated usage alerts so residents can react quickly and reduce waste
- The same real-time data your utility office sees — no surprises
Fix problems before residents notice them.
MuniRes continuously monitors every meter location across your service area, surfacing anomalies and infrastructure issues before they become emergencies — or complaints.
- Full geographic map view of every meter in your service area
- Consumption anomaly detection and automatic leak flagging
- Alerts surface issues before residents report them
- Integrated audit trail for compliance and operational reporting
Modular Platform
Built to grow with your city.
Every module connects to the same resident and location records. Adding a new capability never means starting over — it means doing more with what you already have.
Meter reads, billing, payments, resident portal, and proactive infrastructure alerts — handled end-to-end.
Service notices, community announcements, and automated outreach — all tied to resident accounts.
Issue and track code violations, send notices, and collect fines online — no paper, no manual follow-up.
Building permits, business licenses, and approvals — submitted, reviewed, and issued in one workflow.
Program registration, activity scheduling, and online payment for all your parks and rec offerings.
Self-service booking for parks, community centers, athletic fields, and other city-managed facilities.
Roadmap modules are in development. Talk to us about what your city needs most — your feedback shapes what we build next.
Ready to run a better operation?
A 30-minute demo will show you exactly how.